Short answers to the questions we are asked most.
How do I book?
Pick a service, choose a time and address, add a note for the professional if the job needs explaining, and confirm. You will see the price including VAT before you confirm, and we never change it afterwards without your approval.
Who comes to my home?
An independent professional whose identity we have verified against a National ID or Iqama, with a selfie check. You see their name, photograph, rating and completed-job count before they arrive, and you can message or call them through the app on a masked line.
Can I pay cash?
No. Payment is in the app, which is what lets us issue a tax invoice, give you the warranty, and settle a dispute from a record. A professional asking for cash is a breach — please report it.
What if I am not happy with the work?
Raise it from the booking within the 30-day workmanship warranty. If the same fault recurs because of how the work was done, the return visit is free. See the Warranty Policy and the Refund Policy.
What does it cost to cancel?
Nothing until the professional is dispatched. After that a travel fee may apply, and once they have arrived the visit is chargeable. The app always shows the exact amount before you confirm.
How do I delete my account?
Settings → Account → Delete account. The Account Deletion page explains what is removed immediately, what we must keep, and how long it takes.