What we verify before you can work, and how your documents are handled.
Why we verify
A customer is letting a stranger into their home. Verification is how we can tell them who that is. It also lets us meet our obligations under Saudi commercial, anti-fraud and consumer-protection rules, and it protects verified professionals from having their identity used by someone else.
What an individual provides
A Saudi National ID or Iqama — number, expiry date, and clear photographs of both sides — plus a selfie for a liveness and likeness check. The document type is derived from the number itself, so you are never asked which it is. Your name on the platform must match the document.
What a company provides
A valid Commercial Registration certificate and its number, the VAT registration number where the company is registered for VAT, and the identity of the authorised signatory — number, expiry and photographs — verified to the same standard as an individual.
How documents are handled
Identity documents are stored on private, encrypted storage with no public address — they are never served from a public link. Identity numbers are held encrypted; we keep a one-way fingerprint of the number so we can detect the same identity being used twice, and that fingerprint cannot be reversed into the number. Every administrative view of a document is logged with who looked and when.
Decisions and re-verification
We aim to decide within 2 working days. A rejection names the document and the reason so you can correct it and resubmit. We may ask you to verify again if a document expires, if your name changes, or if a review is triggered by a report. You cannot accept work while unverified or while a verification has lapsed.
Retention
Verification records are kept while your account is active and for the period Saudi commercial and tax law requires afterwards, then destroyed. See the Data Retention Policy.